May 24, 2018  
Destination Services & Group Events

Customer Information

Customer Centre

Travel Hints & Tips     
Travel Hints & Tips

  • We recommend that you should always take out proper travel and medical insurance before embarking on your holiday. 
  • In the summer come prepared with sun cream, hats, sun glasses, water and a sensible pair of walking shoes.
  • If you plan on using a credit card then bring with you a valid form of ID, such as a passport. Shops will not accept credit cards without one.
  • On our walking tours take precautions with your valuables. Cameras securely fasten, wallets and purses hidden from view.
  • If you have any special requests let us know and we can build it into the tour.
  • Always keep your passport in safe place. Make a copy which you can use in case of emergencies.
  • Watch out for the “Tax Free Shopping” signs in shops. If you live outside the EU you can recover the IVA when you spend 90 euros or more. The shops will provide the necessary forms and these are handed in at Barcelona Airport Bureau de Change.
  • If you have young children travelling in your group and require safety seat let us know at when booking your tour.
  • Restaurants open for lunch between 1.00pm and 1.30pm. Dinner usually around 9.00pm so it is worth booking a table otherwise you might have to wait until 11pm before a table becomes free.
  • Contact us if you wish to request vehicles with safety belts.
  • If you have limited mobility travellers in your group please contact us for details on specially adapted vehicles.
  • All travelling times shown on this web site, e mails, Tour Vouchers are local times.
  • Banks close at 2.00pm
  • Museums are closed on Mondays and Bank Holidays.

    Useful Telephone Numbers

    Lost Bank Cards:

    • Visa Master Card – 915 196 000, 900 971 231, 900 991 216
    • American Express – 902 375 637
    • Diners Club – 934 670 145, 902 401 112

    In Case of Emergencies:

    • Medical Emergencies – 061
    • General Emergencies – 112
    • Guàrdia Civil Police – 092


Public Holiday & Festivals

Check your traveling dates with the calendar of Public Holiday & Festival below. Museums and shops are usually closed.


Public Holiday & Festivals
<May 2018>

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